Terms of Service

NamiFlow (Inbound) · Last updated: 2026-09-12

1. What NamiFlow is (and is not)

NamiFlow is an evidence-record support service. It helps a customer and a venue agree on a price before the customer enters, and records that agreement. It is not a legal-contract drafting service or legal advice.

What NamiFlow can do:

✅ Record the agreed terms electronically.
✅ Record both sides' consent (IP address, GPS, device fingerprint, timestamp, press-and-hold).
✅ Generate and store a PDF record.
✅ Serve as reference material if a problem arises.

What NamiFlow cannot do:

❌ Create a legally binding contract, or guarantee legal enforceability.
❌ Guarantee that the record will be accepted as evidence by any court or authority.
❌ Guarantee that a payment dispute or credit-card chargeback will succeed.
❌ Guarantee resolution of any trouble, or provide legal advice.

NamiFlow is a simple record. If you need a legally binding contract, please consult a qualified lawyer.

2. Eligibility & accounts

No account or login is required. To buy, you provide an email address at checkout (collected by our payment processor). We use that email only to deliver your agreement link and evidence PDF, and for essential service messages.

3. Payment, pricing & refunds

Single ($7): a credit for one successful agreement, valid for 7 days from purchase. The credit is used only when a venue accepts an agreement; if a venue declines (or you don't use it), it is not used, and you may create another agreement at a different venue at no extra charge until one is accepted or the 7 days end.
Stay Pass ($19): create unlimited agreements for 14 days from purchase.

Payment is processed by Stripe. We do not store your card details. Prices are in USD; your bank may apply currency conversion and fees.

Refunds / return policy

Because this is a digital service delivered immediately upon purchase, we do not accept returns, cancellations, or refunds for change of mind or other customer-convenience reasons (this is our stated return policy / 返品特約 under the Act on Specified Commercial Transactions).
We do, however, refund in full if a payment failed on our side or you were charged twice. To report a billing error, email [email protected].
Such refunds are returned to the original payment method and may take 5–10 business days.

4. Acceptable use

You agree not to:

Use the service for fraud, or to create false or misleading records.
Attack, overload, or attempt to gain unauthorized access to the service.
Harass staff or others, or make abusive or unreasonable demands.
Resell, scrape, or misuse the service or its content.

We may suspend or block access for violations.

5. Disputes with venues / third parties

Any trouble between you and a venue or other third party is resolved between those parties. NamiFlow is not a party to your agreement and is not liable for such disputes. You may use your record as reference material. For consumer trouble in Japan, contact the Consumer Hotline for Tourists: www.cht.kokusen.go.jp.

6. Service availability

We may interrupt or suspend the service for maintenance, failures, third-party outages (e.g. Stripe, Supabase), force majeure, or legal reasons, and are not liable for resulting loss.

7. Data & retention

Production records are retained for a limited period (about 30 days) and then automatically deleted; practice records are deleted 24 hours after creation. Keep your own copy of any record you need. See our Privacy Policy.

8. Limitation of liability

Except in cases of our intentional misconduct or gross negligence, our total liability to you for damages arising from our breach or tort shall be limited to the amount of fees you paid us for the transaction in which the damage arose. We are not liable for indirect, special, incidental, or consequential damages, lost profits, loss of data, or damages arising from disputes with third parties.

This limitation does not apply to the extent it is rendered void by Japan's Consumer Contract Act (消費者契約法) or other mandatory law.

9. Intellectual property

The service, its design, and its content are owned by us or our licensors. Your agreement record is yours to keep and use.

10. Governing law & jurisdiction

These Terms are governed by the laws of Japan. The Tokyo District Court shall have exclusive jurisdiction as the court of first instance for any dispute.

11. Changes & contact

We may update these Terms; the latest version applies. Questions: [email protected].